For years
I have been complaining about Amtrak's failure to properly inform ticket holders about changes in the trains' schedules. They have now improved things--a bit. I got an email from them with my e-ticket (a recent innovation) attached. I found this puzzling, because I had already gotten my e-ticket when I purchased my ticket, weeks before. Then I noticed that my return train was leaving 20 minutes earlier than originally.
There was nothing explicit in the e-mail about a change in schedule. Fortunately I remembered when my train was supposed to leave, and noticed the change. They really should have titled the e-mail "SCHEDULE CHANGE."
Well, at least they are now communicating something, which is more than they did before.
UPDATE (April 8): Amtrak is now doing it right, if slowly. I just received an e-mail from them detailing the schedule change.
